User Support

When a user gets stuck, how do we get them back to work?

What if they haven’t even been able to start work yet? Or they’re moving within the business or leaving it altogether?

Service Requests

Help!

Channels

• Office/field-based in-person/face-to-face
• Service Desk
  • knowledge-base (self-help)
  • agent
    • by phone
    • by web chat
  • virtual agent
  • (copilot!!)
• Pro-active
  • response to UX alert