Delivering the Digital Workplace

The enterprise Digital Workplace team has two jobs. Just two. But they are to deliver the digital workplace to the enterprise, day-in, day-out, without fail AND to deliver a better digital workplace.

IT’S ABOUT (AMONGST OTHER THINGS):

building platforms, products and services across the Capability Areas
products and services are what the user base sees and uses
Products are technology that users use directly
Services are where human beings (or AI Agents too now) are involved
in the Infrastructure space, many products will simply expose the features and functions of underlying platforms (well-integrated)
- in this case, the product will also represent option choices from the underlying platforms
there may also be distinct products that are in-house applications
- these would be delivered using the Product Operating Model

THIS IS ALL ABOUT ESTABLISHING THE VALUE PROPOSITION (SEE THE VALUE PROPOSITION CANVAS TO HELP). THEN USING IT4IT AS A STANDARD OVERALL STRUCTURE FOR DELIVERY PLUS THE BEST FROM THE PRODUCT OPERATING MODEL TO ESTBALISH A PORTFOLIO OF PRODUCTS AND PLATFORMS. THESE NEED EFFECTIVE DEV AND OPS SUPPORT STRUCTURES (DEVOPS ANYONE?).

NOTING THAT DEV STARTS AT STRATEGY AND ADDRESSES FEATURES, FIXES, RISK AND DEBT WHILE OPS ADDRESSES SERVICE REQUESTS, INCIDENTS, MAINTENANCE AND HOUSKEEPING. AM I TRYING TO REFRAME THE SERVICE WRAP PIECE HERE? POSSIBLY. ITIL HAS TO FIT HERE TOO. MAY NEED TO ADJUST THE RESPONSIBILITIES ACROSS DEV AND OPS. IMPORTANT TO CALL OUT THAT THESE ARE JUST THE WORK TO BE DONE - THEY DO NOT DEFINE AN ORG STRUCTURE!

WOULD BE GOOD TO COVER THE ACTUAL DELIVERY OF A BETTER DIGITAL WORKPLACE IN MORE DETAIL. THINKING ABOUT STRUCTURING DEVELOPMENT AND TRANSFORMATION EFFORTS AROUND THE THEMES OF “BETTER VALUE, SOONER, SAFER, HAPPIER” AND TO USE OKRs TO SET OUT BOTH GOALS AND A ROADMAP. HOW TO FORCE PRIORITISATION OF THE OBJECTIVES WITHIN OVERALL ENTERPRISE PERSPECTIVE.

LOTS TO WRITE ABOUT HERE!!

The Value Proposition

a version of the Value Proposition Canvas
user base = Jobs to be Done + Gains + Pains
value proposition = Products & Services to enable, deliver gains and remove pains