The Operational Experience Outcome Domain

What outcomes should a modern digital workplace be seeking to deliver for those charged both with its delivery as well as its development?

What sort of experience do we want the digital workplace operational teams to have?

How easy or hard is it to keep the digital workplace operating?

How much manual work is involved?

How many handoffs behind the scenes does it take to deliver requests?

How stable are the underpinning systems? How much technical debt is accruing?